Our policies, terms and how we look after the information you share with us.
Reeflex Physiotherapy Ltd ("Reeflex", "we", "us" and "our") is committed to protecting your personal information and respecting your privacy.
We collect personal information you provide directly, including your name, contact details and any health-related information you share when enquiring about or receiving our physiotherapy services. We use this information to respond to enquiries, provide physiotherapy assessments and treatment, maintain appropriate clinical records, communicate with patients and support the delivery of our services.
We do not sell your personal information or share it with third parties for their own marketing purposes. Where necessary, information may be shared with relevant healthcare professionals or service providers in accordance with applicable data protection legislation and appropriate confidentiality safeguards. Clinical records are stored securely and handled in accordance with applicable UK data protection legislation and professional confidentiality requirements.
Company Information Reeflex Physiotherapy Ltd is registered in England and Wales under company number 16551754. Registered Office: 8 Thorins Gate, South Woodham Ferrers, Chelmsford, England, CM3 5ZH. Email: info@reeflex.co.uk Website: www.reeflex.co.uk
Our website uses cookies and similar technologies that are necessary for the website to function correctly. We may also use analytics technologies to understand how visitors use the website and improve its content and performance.
Where consent is required, non-essential cookies should not be activated until you have made a choice. You can accept, reject or manage these technologies using the website’s cookie controls, and you can change your browser settings at any time.
The technologies used on the website may change, so we review this information periodically to keep it accurate.
All physiotherapy services provided by Reeflex Physiotherapy Ltd are delivered by, or under the appropriate clinical supervision of, an HCPC registered physiotherapist. Our services include private physiotherapy home visits, rehabilitation, falls prevention, care home physiotherapy and professional training. All treatment is subject to an individual clinical assessment, informed consent and agreement on an appropriate treatment plan. Treatment recommendations are based on clinical findings and individual needs. Specific outcomes cannot be guaranteed.
Appointments and Fees Initial physiotherapy assessments are £120, with follow-up appointments charged at £100. Discounted rates may be available for multiple session bookings. All fees and any additional charges will be confirmed before treatment. Cancellations We kindly request at least 24 hours' notice if you need to cancel or rearrange an appointment. Late cancellations or missed appointments may incur a fee, provided this has been communicated and agreed in advance and is consistent with applicable consumer law. Professional Standards and Insurance Reeflex Physiotherapy maintains appropriate professional indemnity and public liability insurance. Our physiotherapy services are provided in accordance with HCPC professional standards and applicable legal requirements.
Privacy and Confidentiality Patient information and clinical records are handled confidentially and in accordance with applicable UK data protection legislation. Further information is available in our Privacy Policy. Contact Reeflex Physiotherapy Ltd Email: info@reeflex.co.uk Website: www.reeflex.co.uk
We welcome feedback and take complaints seriously. If you are unhappy with any aspect of our service, please contact us directly so that we can investigate your concerns and respond appropriately.
If your concern relates to the professional conduct or fitness to practise of an HCPC-registered professional, you may be able to raise it with the Health and Care Professions Council. The HCPC considers concerns according to its published fitness-to-practise criteria.
We are committed to safeguarding adults at risk. All team members hold an enhanced DBS check and receive ongoing safeguarding training. Any concerns are escalated promptly to the appropriate local safeguarding authority.
Reeflex Physiotherapy Ltd is a private limited company registered in England and Wales under company number 16551754. Registered Company Name: Reeflex Physiotherapy Limited Company Registration Number: 16551754 Registered Office: 8 Thorins Gate, South Woodham Ferrers, Chelmsford, England, CM3 5ZH Email: info@reeflex.co.uk Website: www.reeflex.co.uk
Last updated: October 2026. For any questions about these policies, please email info@reeflex.co.uk
